Privacy Policy

Effective Date: October 19, 2025

Last Updated: October 19, 2025

1. Information We Collect

1.1 Personal Information

• Account Information: Name, email address, phone number, and profile picture
• Service Addresses: Home and business addresses for service delivery
• Payment Information: Payment method details (processed securely through Stripe)
• Booking Information: Service preferences, booking history, and scheduling details

1.2 Device Information

• Device type, operating system, and app version
• IP address and location data (with your permission)
• Camera access for profile pictures and service documentation
• Storage access for saving images and documents

1.3 Usage Information

• App usage patterns and preferences
• Service ratings and feedback
• Communication with customer support

2. How We Use Your Information

• Service Delivery: To provide and manage your service bookings
• Payment Processing: To process payments securely through Stripe
• Communication: To send booking confirmations, updates, and support messages
• App Improvement: To enhance app functionality and user experience
• Customer Support: To provide technical support and resolve issues
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our service (e.g., Stripe for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a portable format
• Objection: Object to certain processing activities

7. Third-Party Services

Our app integrates with third-party services:

• Stripe: Payment processing (see Stripe Privacy Policy)
• Google Services: Maps and location services (see Google Privacy Policy)
• Firebase: Analytics and crash reporting (see Firebase Privacy Policy)

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in our app
• Sending you an email notification
• Displaying a notice in the app

11. Contact Information